Experience refined luxury and timeless hospitality at Liyaana Hotels. Nestled in a serene and elegant setting, we offer premium stays, exceptional dining experiences, world-class amenities and unforgettable moments crafted for both leisure and business travelers.
At Liyaana Hotels, we are committed to protecting the privacy and personal information of our guests, visitors, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our hotel, website, restaurants, banquet facilities, or use any of our services.
By accessing our website, making a reservation, or availing any of our services, you consent to the practices described in this Privacy Policy.
For any privacy-related concerns, please contact us at info@liyaanahotels.com
Liyaana Hotels may collect and process the following categories of personal information:
Personal Details
• Full Name
• Residential Address
• Email Address
• Mobile Number
• Nationality
• Date of Birth
• Government-issued Identification Details
• Passport Details (for foreign nationals)
Reservation & Stay Information
• Check-in and Check-out Details
• Room Preferences
• Booking History
• Special Requests
• Guest Feedback and Reviews
• Loyalty Program Information (if applicable)
Payment Information
• Billing Address
• Payment Method Details
• Credit/Debit Card Information
• Transaction History
Event & Banquet Information
• Event Booking Details
• Guest Lists
• Catering Preferences
• Corporate Booking Information
We use the information collected to:
• Process and manage reservations
• Verify guest identity during check-in
• Provide accommodation, dining, banquet, and hospitality services
• Process payments and refunds
• Respond to inquiries and guest requests
• Improve guest experience and service quality
• Conduct guest satisfaction surveys
• Send reservation confirmations and service-related communications
• Inform guests about special offers, promotions, and events
• Comply with legal and regulatory obligations
• Maintain hotel security and safety
With your consent, Liyaana Hotels may send:
• Promotional Offers
• Event Invitations
• Seasonal Packages
• Loyalty Program Updates
• Newsletters
Guests may opt out of marketing communications at any time by:
• Clicking the "Unsubscribe" link in emails
• Contacting our reservations team
• Updating communication preferences
Liyaana Hotels does not sell, rent or trade personal information to third parties.
We may share information with:
Service Providers
Trusted third-party partners who assist us with:
• Payment Processing
• Reservation Systems
• IT Services
• Marketing Communications
• Customer Support
All such service providers are contractually obligated to maintain confidentiality and data security.
Legal Authorities
When required by:
• Applicable Laws
• Government Authorities
• Court Orders
• Law Enforcement Agencies
Business Transfers
In the event of:
• Merger
• Acquisition
• Sale of Assets
• Corporate Restructuring
Guest information may be transferred subject to applicable privacy laws.
To ensure the safety and security of guests, employees, and hotel property, CCTV cameras operate in selected public areas of the hotel.
Recorded footage:
• Is used solely for security purposes
• Is retained for a limited period
• Is accessible only by authorized personnel
• May be disclosed to law enforcement agencies when legally required
Our website may use cookies and similar technologies to:
• Enhance website functionality
• Personalize user experience
• Analyse website performance
• Improve online services
Users may disable cookies through browser settings; however, some website features may not function properly.
Liyaana Hotels does not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.
Parents and guardians are requested to supervise children when sharing information online.
We implement appropriate administrative, technical, and physical safeguards to protect personal information against:
• Unauthorized Access
• Data Breaches
• Loss or Theft
• Alteration
• Disclosure
• Misuse
While we strive to protect personal information, no internet transmission or electronic storage method can be guaranteed to be 100% secure.
We retain personal information only for as long as necessary to:
• Provide services requested by guests
• Fulfil contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce hotel policies
After the retention period expires, information is securely deleted or anonymized.
Subject to applicable laws, guests may request to:
• Access their personal information
• Correct inaccurate information
• Update personal details
• Restrict certain processing activities
• Withdraw marketing consent
• Request deletion of personal information where legally permissible
Requests can be submitted through our contact details below.
Our website may contain links to third-party websites. Liyaana Hotels is not responsible for the privacy practices, content, or policies of external websites.
Guests are encouraged to review the privacy policies of third-party websites before sharing personal information.
Liyaana Hotels by Kapoor Hospitality reserves the right to modify this Privacy Policy at any time.
Updated versions will be posted on our website and become effective immediately upon publication.
Guests are encouraged to review this policy periodically.
Liyaana Hotel
Kapoor Hospitality
📍 Gonda, Uttar Pradesh
📞 Contact: +91 9919977005
📧 Email: info@liyaanahotels.com
🌐 Website: www.liyaanahotels.com
By using the services of Liyaana Hotels, including hotel accommodation, dining, banquet facilities, website access, or event bookings, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.