Experience refined luxury and timeless hospitality at Liyaana Hotels. Nestled in a serene and elegant setting, we offer premium stays, exceptional dining experiences, world-class amenities and unforgettable moments crafted for both leisure and business travelers.

Terms & Conditions

Liyaana Hotel – Terms & Conditions

Welcome to Liyaana Hotel. By making a reservation, checking in or using our services, guests agree to comply with the following terms and conditions.

1. Reservation Policy

• All reservations are subject to room availability and confirmation by Liyaana Hotel.
• Guests may be required to provide valid identification and payment details at the time of booking.
• Special requests are subject to availability and cannot be guaranteed.

2. Check-In & Check-Out

• Check-In Time: 2:00 PM onwards
• Check-Out Time: 11:00 AM
• Early check-in and late check-out are subject to availability and may incur additional charges.
• Valid government-issued photo identification is mandatory for all guests during check-in.

3. Payment Policy

• Full or partial advance payment may be required to confirm reservations.
• The hotel accepts cash, debit cards, credit cards, UPI and other approved payment methods.
• Outstanding balances must be settled before check-out.

4. Cancellation & Refund Policy

• Cancellations made within the permitted cancellation period may qualify for a refund as per the booking plan.
• No-show reservations may result in the forfeiture of the booking amount.
• Refund processing timelines may vary depending on the payment method used.

5. Guest Conduct

• Guests are expected to maintain appropriate behaviour and respect other guests, staff and hotel property.
• Any unlawful activity, excessive noise or disturbance may result in immediate eviction without refund.
• The hotel reserves the right to refuse service to any guest violating hotel policies.

6. Damage to Property

• Guests are responsible for any loss, damage or destruction caused to hotel property by themselves or their visitors.
• The hotel reserves the right to charge guests for repair or replacement costs.

7. Visitor Policy

• Visitors may be allowed in guest rooms only after registration at the reception and with prior approval from hotel management.
• Visitor access may be restricted during certain hours for security reasons.

8. Smoking & Alcohol Policy

• Smoking is permitted only in designated smoking areas.
• Smoking in non-smoking rooms may result in cleaning and penalty charges.
• Consumption of alcohol must comply with local laws and hotel regulations.

9. Safety & Security

• Guests are advised to keep valuables in the room safe or deposit them at the reception if available.
• Liyaana Hotel shall not be liable for loss, theft or damage of personal belongings.
• Guests must follow all safety instructions and emergency procedures issued by the hotel.

10. Parking

• Complimentary parking is available subject to availability.
• Vehicles are parked at the owner's risk. The hotel is not responsible for loss, theft or damage to vehicles or contents therein.

11. Force Majeure

• Liyaana Hotel shall not be held responsible for failure to provide services due to circumstances beyond its control, including natural disasters, government restrictions, pandemics, strikes or other unforeseen events.

12. Privacy Policy

• Guest information collected during reservation and stay will be used solely for operational, security and legal compliance purposes.
• Personal information will be handled in accordance with applicable privacy laws.

13. Management Rights

• Hotel management reserves the right to amend these terms and conditions without prior notice.
• The management's decision regarding interpretation and enforcement of these policies shall be final.

14. Liability Limitation

• Liyaana Hotel's liability shall be limited to the amount paid by the guest for the accommodation and services booked.
• The hotel shall not be responsible for indirect, incidental, or consequential losses.

Contact Information

Liyaana Hotel
Kapoor Hospitality
📍 Gonda, Uttar Pradesh
📞 Contact: +91 9919977005
📧 Email: info@liyaanahotels.com
🌐 Website: www.liyaanahotels.com